Why is my file count shown to be less than the file count on the Apple device after I backed up files?

Category : Software / Firmware / Applications

It could be that you only backed up the files stored on you Apple device. If you would also like to back up files stored on iCloud, please tap Backups on the JetDrive Go App and turn on iCloud Photos. 

Note: Please also make sure that your iOS device is connected to the Internet.

Is the answer helpful?

Technical Support

If the answer can't help you, you can contact the Tech Support Department

Get started

You have already accepted cookies, but you may still revoke your consent at any time. Please see more details at Cookie Statement. Change Settings

You have already rejected cookies, but you may still give your consent at any time. Please see more details at Cookie Statement. Change Settings