Why aren't my videos playing smoothly? Category : Setup / Operation StoreJet Cloud(10K) utilizes Wi-Fi 802.11 b/g/n where the maximum speed limit is 3MBps. Therefore, when the video bit rate exceeds the limit, lags would happen. Please check your video files to see if their bit rates exceed this constraint. Is the answer helpful? Related How can I store files in StoreJet Cloud (10K)? Can I upload files from my iPad to StoreJet Cloud (10K), or do I have to do it via USB only? I cannot access the MP3 files in my StoreJet Cloud (10K) by the web browser. Why does my StoreJetCloud10K lose connection after iPhone was upgraded to iOS11? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started